Sometimes it happens that a product just isn't what you expected – maybe because of the quality, the size, or something else. Don't worry, we'll find a solution together! Please follow these steps:
If you're not happy with the product, do not confirm receipt in the app. As soon as you confirm, the payment is automatically released to the seller.
Please send the seller a message directly in the app chat. Describe the problem as accurately as possible – like differences in size, condition, or quality.
Important: Being polite really helps! We're a community – with respect for each other, we almost always find a good solution.
If you can't find a satisfying solution with the seller, our customer support (directly in the app or at info@neworn.com) will be happy to help you out. Please send us:
the link or screenshot of the ad
a short description of the problem
meaningful photos that show the problem
If you need more help, start a chat with us or send us an email at info@neworn.com.
