My package never arrived, what do I do?
If your package has not arrived, contact the seller first to inquire about the status. If the issue persists, reach out to us by mail at info@neworn.com for further assistance.
I received the wrong item, what do I do?
If you've received the wrong item, contact the seller immediately to address the issue. If a resolution cannot be reached, our customer service team can provide guidance.
The items are not in the agreed condition, what do I do?
If the items you received do not match the agreed-upon condition, communicate with the seller to address the discrepancy. Make sure to comment on this in the rating of the seller.
Money back guarantee:
We keep your money for 14 days so that you and the seller are on the safe side. The money will only be released once you have confirmed receipt of the parcel. To do this, check your order and confirm receipt in the Neworn app. If you do not receive the item within 14 days or if there is something wrong with the item, please contact customer service immediately.
If you need further support, start chatting with us or send us an email to info@neworn.com.